The fieldwork of service team employees should be characterized by high technical competence, operational efficiency, appropriate communication, and effective solution of the problem with which the client reports to us. However, from the point of view of the field service team management, it is additionally important that the order is completed quickly with a minimum of additional work. The activity that can help you get rid of such unnecessary time activities is the payment for the service. Preferred invoices with a fixed payment date require the service technician to quickly deliver the invoice to the accounting department, which results in the loss of his working time. Similar delays at work can be caused by the receipt of cash by a field worker. So how to improve such a system? Modern mobile payments for maintenance services come with help.
Maintenance services - mobile payments in the field
In today's times of increasing popularity and broad access to mobile services, it should be taken into account that our customers will expect service employees to not only complete formalities quickly, but also to make quick cashless payments. Immediate online payments are also desired by service companies, which also guarantees time savings and minimization of formalities - you do not have to pay attention to payment deadlines, and the ongoing execution of payments by customers ensures smooth operation and process optimization.
Mobile payments for maintenance services allow you to avoid a number of problems related to the receipt of cash by field employees, which include:
the risk of the service technician carrying larger amounts of money;
the need to settle cash requires frequent visits to the headquarters - the service technician will serve a smaller number of customers;
additional office work - posting cash in the office and depositing it in the bank, which may also generate additional costs.
A modern mobile payment system and on-site service
For the service company, the perfect solution ensuring the convenience of the customer who is more willing to pay without cash is the possibility of making mobile payments. Equipping service employees with such a possibility and dedicated mobile applications will also result in a wide optimization of working time and its effectiveness throughout the enterprise. How to make the payment system simple and reliable? With the help of modern solutions come with a mobile application at the head, which should be based on the following scheme:
receipt of the order by the service technician with the planned payment upon completion of work;
informing the client about the details of the visit and the planned mobile payment (SMS);
execution of the order by a service technician - with marking the entire workload in the system, including transport;
starting the payment process;
starting the collection of payments from the customer - SMS with a link to the payment: mobile payment by card, BLIK, online transfer; other platforms, such as PayPal, Google Pay, Apple Pay;
service technicians immediate confirmation receipt of the payment made.
Payment organized in this way, offered by the Luceos Smart service software, guarantees an extraordinary speed of the payment cycle while providing the customer with full freedom to choose the payment method.
Mobile payments - maintenance services at a higher level
The entire process of accepting cash by a service employee, as well as issuing invoices with deferred payment or advance payments, causes a loss of time on many levels of the company's operation - from the work of the service technician, through additional administrative work, to delays in the company's cash flow. Therefore, it is extremely important from the point of view of the efficiency of the service company to use modern solutions to ensure mobile payments for maintenance services at the highest level, which will also be appreciated by the customer.