INTEGRATION OF THE PROCESS OF HANDLING AND BILLING ORDERS INCLUDING ERP AND FSM CLASS SYSTEMS
Data on the work performed, sent by dispersed teams, arrives with a delay in the form of paper or scans. They require manual entry into the ERP system. It is laborious and error-prone. The average time from completing the order to issuing an invoice is calculated in weeks, and the number of complaints exceeds 5%.
After data integration, i.e. the introduction of mechanisms allowing for the synchronization and identification of customer records and other dictionaries in the ERP and FSM systems, an automatic data flow was launched as part of the integrated order settlement process. After completing the order, the FSM system automatically sends all the data necessary to issue an invoice for the order.
The combination of order fulfillment processes in the FSM system with its settlement in the ERP system allowed for the reduction of administrative work by 90%. Errors have been practically eliminated and complaints are usually related to commercial arrangements or the quality of the service.
Process integration between ERP and FSM
Integration of customer base and dictionaries
Resignation from paper documents
Implementation of the mobile application
Implementation of portals for the client, subcontractors and project management
Implementation of 100% electronic documentation flow