Managing the skills of service employees
The Luceos Smart system allows you to document and manage the competences of the service team.
Defining the skills base of the service team
The Skills Management module allows you to define any set of skills and assign the level of their mastery to individual members of the service team.
Make decisions based on the skills of individual service technicians
Based on the team's skill base, team management can make decisions about the allocation of service orders as well as identify training needs and further measure their effectiveness. The Luceos Smart system also allows you to automatically assign orders based on the requirements related to the task being performed and select people with the appropriate level of qualifications.