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Modern Field Workforce Management System

Smart and Easy solution

  • Web portal designed for Managers and Administrators

  • Mobile applications for employees, customers and subcontractors

  • Web portal for Client

  • Web portal for Partner and Subcontractor

  • Available on PC, smartfones and tables

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Automatize and optimize
your mobile services

Luceos Smart is a Field Workforce Management solution offered in the SaaS model.

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It consists of several dozen functional modules designed to coordinate different areas of team work and technical infrastructure.

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Luceos Smart integrates processes and data regardless of source and location, allowing you to make decisions faster and work more efficiently. 

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Our system works both as a self-contained solution with the functions of ERP and CRM systems or as a fully integrated one with the existing IT infrastructure of the company.
 

Basic Modules

  • Using Maps to plan orders 

  • Optimize travel routes

  • Order statuses and phases

  • Quick and batch actions 

  • Reminders and notifications

  • Reports

  • User roles and privileges

  • Orders

  • Customers

  • Equipment and locations 

  • Calendars

  • Mobile application

  • Electronic service order protocol

  • Management panels

Mobile technician

•Access to the central knowledge database

•Mobile storage, offers and orders

•Electronic checklists and service protocols

•Activity history and details

•Business trips settlements

•Leave applications

  • Mobile app with off-line mode

  • Orders schedule with implementation status

  • Locations

  • Working time

  • Google navigation and maps

  • Parts and materials

  • Photos and files

Web Portal

Mobile employee

  • Web portal designed for Managers and Administrators

  • Mobile Application for Field Employees

  • Available on PC, tablets, smartphones and offline

Web portal and mobile app

Efficiency management

  • Automatic measurement and presentation of KPIs

  • Configurable dashboards

  • Automatic cost calculation for customers, facilities and equipment

  • Automatic anomaly detection

Customer Communication

  • Firms and contacts database

  • Customer Portal

  • Mobile application for customers

  • Electronic protocols

  • E-mail and SMS notifications

  • Electronic surveys

Quick work settlement

  • Information about working hours, routes, materials and parts used

  • Calculation of costs by price lists and dynamic rates

  • Automatic generation of warehouse documents and invoices

Parts and services

catalogues

  • Catalogues with pricelists

  • Access from the mobile app

  • Registration of parts and services

  • Registration of parts from outside the catalogue

  • Orders and requirements for parts and materials

  • Mobile offers

Working time and

absences

  • Automatic recording of working time in mobile application

  • Management of the leaves and other absences plan

  • Monitoring of overtime hours and the amount of leaves of absence

Service documentation

  • Equipment, clients and orders documentation support from the web portal and mobile application

  • Comments and warnings

  • Service contracts

  • Barcodes and QR

Team Communication

  • Mobile application

  • E-mail and SMS notifications

  • Real-time registration: working hours, locations, order statuses

Flexible planning

  • Location maps, routes and current positions of service technicians

  • Group orders

  • Splitting into teams and branches

  • Shift planning

Service requests

  • Request registration on the web portal and mobile application

  • Order statuses and realization phases

  • E-mail and SMS notifications

  • Registration of requests through the Client Portal, mobile application or e-mail

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