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Service Orders

  • Planning orders on the map

  • Optimization of employee and team routes

  • Order statuses, stages of implementation

  • Reminders and notifications

  • Reports

  • User permission control

Add order I

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Quick version

The fastest way to create a new order on the Luceos Smart Portal

Add order II

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Full version

Creating a service order on the Luceos Smart Portal

Add a document to the order

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Editing the order - documents tab

Creating and adding documents and attachments to the order.

Contacts in the order

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Editing contact details in an order

Customer contact list, adding customer contact from the order level

Changing the Engagement Technician or Team I.

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From the order list  

Mass function "Change team of orders"

Change of technician or team II

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From the order calendar

Changing the technician in the order calendar, "Drag & Drop" function, f unction mass "Change team orders" 

Change of technician or team II

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From the order calendar

Changing the technician in the order calendar, "Drag & Drop" function,  f unction mass "Change team orders" 

Change of technician or engagement team III

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From the order card

Editing the order - the "Technician" field and the "Task team" panel.

Sending the order

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To the service technician or the order team

From the level of: order list, calendar, order card

Scheduling orders on the calendar

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Creation, edition and planning of service orders 

From the level of calendars. F unction mass calendar orders.

Preview of orders related to the notification

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List of notification orders

Mass function "Close order notification"

Order management - order status

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View and change the order status on the Luceos Smart Portal

Calendars, management panels, order search page

Add a document to the order in the mobile application

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Editing an order in the Luceos Smart application

Creating and adding documents and attachments to the order.

Documentation of orders and devices in the mobile application

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Order documentation management and preview  device documentation in the Luceos Smart mobile application

Changing the order status in the mobile application

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Order management 

From the Luceos Smar mobile application

Deadline for order fulfillment in the mobile application

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Editing the order completion date

Start Date and End Date

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