Luceos Smart Service Management modules
Software solution for field teams
Luceos Smart Service Management
BASIC VERSION
Planning orders on the map
Optimization of employee and team routes
Order statuses, stages of implementation
Reminders and notifications
Reports
User permission control
ZGŁOSZENIA SERWISOWE
SERVICE NOTIFICATIONS
Registration of service requests in the form of a Service Desk module. Integration with a database of customers, locations, and equipment. Automatic integration with the Client Portal, Sub-Suppliers Portal, and mobile applications from the Luceos Smart Apps family. Quick order issuing an automatic e-mail and SMS notifications.
DOKUMENTACJA I ZDJĘCIA
DOCUMENTATION AND PHOTOS
Electronic documentation of orders, notifications, devices, etc. Photos and attachments. Access to documentation from the mobile application also offline.
POSITIONS AND ROUTES OF EMPLOYEES
Registration of the position and routes of journeys of mobile workers based on GPS, GSM signal from a mobile application or data from the fleet system. Preview of routes and the position of field workers on the maps available on the Luceos Smart Portal.
ZARZĄDZANIE LOKALIZACJAMI
CZASY PRACY I NIEOBECNOŚCI
WORKING TIME
Possibility to record working time related to the performed service orders. Reports. Detection of irregularities in registered working times based on location data and order history.
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SERVICE AGREEMENTS
Managing the terms of service contracts for customers, subcontractors, and partners. Automatic monitoring of contract costs and profitability. Catalog of devices and locations covered by individual contracts.
UMOWY SERWISOWE
DELEGACJE
DELEGATIONS
Management and service of business trips and expenses. Module supports the settlement of business trips and working times related to orders. Automation of employee settlement. Available on the Portal and the mobile application.
WORKING TIME
Possibility to record working time related to the performed service orders. Reports. Detection of irregularities in registered working times based on location data and order history.
PORTAL KLIENTA
SERVICE NOTIFICATIONS
Registration of service requests in the form of a Service Desk module. Integration with a database of customers, locations, and equipment. Automatic integration with the Client Portal, Sub-Suppliers Portal, and mobile applications from the Luceos Smart Apps family. Quick order issuing an automatic e-mail and SMS notifications.
ZARZĄDZANIE URZĄDZENIAMI
CZĘŚCI, MATERIAŁY I USŁUGI
PARTS, MATERIALS AND SERVICES
Luceos Smart provides functions related to the management of catalogs of parts and services. Selected catalogs can also be sent to the Luceos Smart mobile application, which allows you to manage the parts used or services performed. The elements of devices defined in the catalogs allow for the precise definition of the configuration of each device serviced with the Luceos Smart system. Based on the catalogs of parts and services, the system offers the possibility of preparing and managing offers.