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Service Management Systems (FSM) - Purpose and the way the system works in a few words.

Updated: Mar 8, 2022


What is FSM?


Field Service Management is a way to track and organize work that takes place outside of a company's office, i.e. in the field. Common examples of field services include repair and maintenance, customer support, regular inspections, consultations, and sales.


Why is FSM worth investing in?


Field Service Management sometimes referred to as field service automation, helps you sync your office with your distributed workforce. It allows your company to maintain a high-quality work standard and simple workflows regardless of location.

It includes the detection of a field service needs, scheduling, and optimization of field technicians, dispatching those technicians, part or product delivery and information, and support through the process. It helps manage your work on location and ensures that workers are assigned properly depending on their location, skill level, and availability.

Essentially, field service management is a type of software developed to help your company simplify field operations by automating them. This can be anywhere from receiving and scheduling service orders, dispatching agents, status updates, time tracking, and submitting documentation. While Field Service Management applications exist in all industries, it is more common with companies that employ contract or mobile workers such as facility management, mobile healthcare, utilities, and logistics.


Who uses Field Service management?


Some examples of businesses that use this kind of software are companies in construction and utilities, e-commerce, health care assistance, home repairs, property management, CNC, HVAC, and many others.


What does the implementation process look like?


The system is usually available in two variants; system implementation can take place in the cloud or on a local server at the customer's premises.

Due to the logic of the processes, the definition of dictionaries, and full system personalization, it is recommended to conduct an analytical workshop that will enable the preparation of an implementation scenario for the client.

In the end, a very important element is to also check the mobile application and its reliability.


So is it worth implementing the FSM system? I think that everyone will answer this question individually. If we can help to some extent, e.g. by answering more questions, we are at your disposal. Write to us or schedule a demo.

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